Free shipping and returns for all orders
We only ship within the United States.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Most people have never experienced proper fitting of their footwear. It may be that your Mephistos will fit differently than any shoe you have ever worn. This is a common experience and it should be noted that proper fit is critical to comfort. With walking, it is important to give your toes a substantial degree of freedom. They should never be “locked in ”, one against another. The proper fit of Mephistos will provide plenty of room in the toe area. The same thinking applies to the heel area. The Mephisto heel is not designed to fit snug. A true comfort walking shoe flexes and bends with your foot. There is absolutely no need for the heel of a shoe to fit tight. When wearing Mephistos, your foot should be cradled, not bound. If your shoes hurt your feet, do not wear them. A properly fitting shoe should not have to be “broken in ”to be comfortable - they should be comfortable from the very first step you take.
Sizing can vary from style to style which means you may not wear the same size in all your shoes. Below are some size conversion charts which offer some general guidelines for converting your size to another scale.
US | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 | 13 | 13.5 | 14 | 15 |
EURO (UK) | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 | 13 | 13.5 | 14.5 |
EURO (French) | 40 | 40.5 | 41 | 41.5 | 42 | 42.5 | 43 | 43.5 | 44 | 44.5 | 45 | 45.5 | 46 | 46.5 | 47 | 47.5 | 48 | 48.5 |
US | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 |
EURO (UK) | 5.5 | 6.5 | 7.5 | 8.5 | 9.5 | 10.5 | 11.5 | 12.5 | 13.5 |
EURO (French) | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 |